It’s safe to say all of us will end up in the middle of a plumbing emergency at some point in our lives. Burst pipes, blocked toilets or sewers, gas leaks, no water… The priority is to call an emergency plumber, but there are also a few things you can do while waiting to control the damage. The consequent steps will depend on the type of emergency, but here are some general guidelines on what to do in a plumbing emergency.

What to do in a plumbing emergency

1. Turn off the water

Especially in the case of a burst pipe, turning off the main water valve will put the problem on hold, so your home doesn’t flood.

2. Check your water heater

Although you might not think of it most of the time, your water heater is one of your most valuable home appliances. In most emergencies, it’s best to turn off your water heater to protect it from damage. After turning off the main valve, switch off your water heater to prevent it from overheating and bursting.

3. Turn off the gas

In the case of a suspected gas leak, the risk of fire is serious. Turn off both the gas supply and all gas appliances. Then, open all windows and doors to ventilate your home. Wait for the emergency plumber to come locate and fix the leak. Don’t smoke or use electrical equipment or a lighter close to the gas leak.

4. Call an emergency plumber

Don’t waste any time, make sure that you call a plumber as soon as possible! Assess the situation and describe it to the plumber with as much information as possible. The plumber will also be able to offer you some advice on how to best control the situation until they can get there.

5. Control small leaks

If water is flowing out of the pipes, do your best to control it with towels and buckets while you wait for the emergency plumber to arrive. Clear the problem area to make it ready for the plumber to address the problem. This will help minimise damage to your home. Report all leaks you have spotted to the plumber when they arrive, so they can prioritise.

Not sure what to do in a plumbing emergency?

The main thing to keep in mind is, call for help and if you’re not sure what to do, don’t try to fix it yourself. Got a plumbing emergency on your hands? Our efficient and knowledgeable emergency plumber is on call 24/7 to help.